DATA PRIVACY POLICY (“POLICY”)

1. The service provider and date controller of this website is Cove Coolout Restaurant and Bar Limited (referred to herein as “The Cove”) situated at 3 Winchester Rd, Kingston 10, Jamaica.

2. Any reference to “we” or “our” or “us” shall mean The Cove.

3. Take Note:

a. Effective Date: October 18, 2022.

b. Your use of this Website constitutes and confirms your agreement and acceptance of this Policy and also your consent to all of the practices, terms and conditions it describes.

c. If you have any questions or comments about this Policy, kindly contact The Cove by: (i) calling +1-876-480-9883 and ask to speak to a representative for our website; (ii) reaching out through our social media platforms, which are noted on our website; (iii) emailing us at info@34.192.22.40 ; or writing to the address noted at the top of this page.

4. Meaning of Personal Information

“Personal Information” has the same meaning as personal data and includes any information relating to an identified or identifiable natural person or legal entity. This means any individual or legal entity who can be identified directly or indirectly, for example by the e-mail or IP address. If it is possible to identify an individual directly from the information to be processed, then that information may be personal data.

5. General

a. The Cove collects your personal information solely for the purpose of completing & filling your order. With your consent, we may from time to time send advertisements to you for marketing purposes or contact you to verify the quality of service provided.

b. When you use this website and its features, The Cove will respect your right to privacy. However, we understand that the internet is not a secure medium and therefore we have implemented security measures to, where possible, protect the loss, misuse or alteration of personal information provided to us.

c. All personal information gathered as a result of your use of this website will be treated as confidential and processed in accordance with applicable Jamaican laws.

d. It is your obligation, and yours alone, to ensure the information you provide is accurate and to update it as necessary.

6. Categories of Personal Information we may collect and process:

a. We may collect and otherwise process your Personal Information when you register an account, place an order, partake in rewards programs, enter a competition, take part in a survey or otherwise communicate with The Cove. This may include the following Personal Information:

i. Your full name;

ii. Your address, e-mail address, phone number and other contact information;

iii. Your IP address, device connectivity and configuration data, location data;

iv. Certain demographic information such as age and gender;

v. Your past orders and other order information, including preferences on food items;

vi. Your customer ID and your password (log in credentials);

vii. Payment information, including debit or credit card numbers and security codes;

viii. We may also obtain information about you from third parties and/or third party applications such as social media platforms, partners with which we offer co-branded services, with which we have distribution relationships or through publicly available information.

b. You may choose to voluntarily disclose other information when using the website that we do not request, and, in such instances, you are solely responsible for such information. We are not responsible for the accuracy of any information obtained through third parties or through third party applications.

7. Why we collect your Personal Information:

a. We may use the information about you for our legitimate interests, including for purposes such as:

i. opening, maintaining, administering and servicing users’ accounts or memberships;

ii. providing services and support to users;

iii. processing, servicing or enforcing transactions and sending related communications;

iv. responding to your questions inquiries, comments and instructions;

v. protecting our systems from fraud and unlawful access;

vi. maintaining the security and integrity of its systems;

vii. helping to establish and verify the identity of users;

viii. improving our website, stores, advertisements, products, and services;

ix. providing users with product or service updates, promotional notices and offers; and

x. advertisements, and other information about The Cove and its affiliates.

b. We also use information about you, with your consent, for purposes which include:

i. providing you with our promotions;

ii. sending you promotional newsletters and marketing communications;

iii. serving digital advertisements to you tailored to your interests on third party ad properties; and

iv. fulfilling any other purposes disclosed to you and with your consent.

c. We may use information that does not identify you (including information that has been de-identified) without obligation to you except as prohibited by applicable law.

d. We will delete your Personal Information when it is no longer necessary for the purpose it was collected unless otherwise required by applicable laws.

e. We may use your Personal Information from time to time to make you aware of our products, offers and services, which may be of interest to you. If at any time you decide that you do not want your Personal Information used for such marketing related messages, you will be able to unsubscribe.

f. You may request that we delete your Personal Information by contacting us through the channels identified in (2) (c) above.

8. Data Security

a. The Cove does not store any credit card information you may supply and all transactions are handled in a secure environment through a third party service provider.

b. We keep in place appropriate security measures to protect your Personal Information from unlawful or unauthorized processing and accidental loss, destruction or damage.

c. However please note that, in relation to any Personal Information you submit to us online, we cannot guarantee the security of data sent to us in this way. Transmission of data over the internet is at your own risk. You are responsible for keeping any passwords you use to access The Cove’s platforms safe.

9. Disclosure of your Personal Information

a. Our servers are located in Virginia USA & Michigan USA.

b. We may share your Personal Information with employees or agents with a need to know to fulfil and complete your order, to whoever shall require said information under the Law or in relation to a criminal investigation (please see The Cove’s Terms & Conditions Policy), as a result of a merger or acquisition to the other entity involved, or with a vendor or with other third parties for the purpose of processing and completing your order. This vendor or other third party may be located in another country outside of Jamaica.

c. In such cases, we will only share your Personal Information if

i. that country ensures a level of data protection for your Personal Information that is adequately similar to Jamaican law;

ii. we have put in place appropriate safeguards to protect your Personal Information, such as a contract with the person or entity receiving your Personal Information;

iii. the transfer is permitted by applicable laws.

10. Disclaimer

a. If The Cove provides links to other products, services or entities, The Cove is not responsible for the content or privacy practices of these products, services or entities.

b. The Cove maintains reasonable physical, electronic, and procedural safeguards to help guard your information from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction. Please be aware, however, that any email or other transmission you send through the internet cannot be completely protected, and we cannot guarantee the security of your information collected through our website.

7. Your Rights

Your rights may include the right to request access to the Personal Information we hold about you; the right to rectification including to require us to correct inaccurate Personal Information; the right to request restriction of processing concerning you or to object to processing of your Personal Information; the right to request erasure of your Personal Information; and the right to withdraw your consent to any processing for which you have previously given that consent. Your rights shall be based on the applicable Laws of Jamaica in force at the time.

12. Contact Us

If you wish to exercise your data privacy related rights, contact us.

13. Governing law, Update and changes to this Privacy Notice

a. This Privacy Policy shall be governed by and construed in accordance with the laws of Jamaica. You agree to submit any dispute arising in connection with this Policy to the competent courts at the legal seat of Kingston Jamaica.

b. This Policy may change from time to time without notice. Therefore, we encourage you to check this page frequently.